WebMail Quick Help

WebMail Quick Help

Sun 25 March 18 Comments are Closed

Imageway WebMail User Help

Imageway WebMail end user help.

Labels

Imageway WebMail has two slightly different forms of labels with comparitive advantages as below:

Universal labels

Should be used for labels you use frequently and may want to change on multiple messages. This uses IMAP user flags to store the labels.

  • This is efficient
  • Labels can be viewed with another IMAP mail client
  • There is a limit of 22 of these labels – which includes any your IMAP mail clients may create

Imageway WebMail labels

Only use if you need more than 22 labels or imap user flags cannot be enabled. Avoid using these on large messages. This stores the label as an additional header in your IMAP message. This requires Imageway WebMail to modify and re-upload your email message to the server.

  • There is no limit on the number of labels that can be created
  • This is less efficient (particularly on large emails), and can only be set on a limited number of messages at a time
  • Labels can only be viewed from Imageway WebMail
  • If you do a “forward attach” the labels will be sent as part of the message headers so the recipient may be able to view them (just like labelling using Thunderbird in POP mode)

Labels can be added and removed from messages as much as you like. However for both types of labels once the label has been created it cannot be deleted (for implementation reasons).
You can however rename the display name or hide labels from display.

Searching

Imageway WebMail has three different ways of searching for messages

Quick search

This is a ‘search as you type’ browser side ‘full text match only’ search of the displayed headers of the current page of messages. This is useful for quickly locating certain messages without waiting for the delay involved in going to the server for more advanced searches.
Note: This will not search message bodies or other pages of messages in the currently displayed folder (see hint below)

Quick Search

HINT: When Enter is pressed a “quick search” will be automatically switched to a “folder search” under certain conditions. In particular: if there are multiple pages of messages in a folder, if advanced search syntax characters are found (colon or minus or double quote), or control-enter is pressed.

Folder search

This is a very fast server side headers search of all the messages in one or more folders. This search capability allows for the search for multiple search terms that are ‘ANDed’ together and allows for searching specific fields:
Note: This will not search message bodies, and only searches messages in folders that have already been accessed and indexed by Imageway WebMail (manually refresh by right clicking a folder and select refresh or refresh all)

Folder Search

note: The “Recent” option only searches folders that have been accessed in the last month. The “All” option will search all folders but does not refresh the mesage indexes from IMAP so may not find the message you are looking for. Click any folders in question to refresh the indexes.

Body search

IMAP serverside search of the full message body and headers content. This can take a long time on large folders / or large accounts – expect approx 30 seconds per 100 MB of mail that needs to be searched through.
One or more search terms can be specified which will be ANDed together.

Note: This may take a long time

Body search syntax:
joe All messages with the word ‘joe’ anywhere in the message
joe blogs All messages with the word ‘joe’ AND ‘blogs’ anywhere in the message
“joe blogs” All messages with the string ‘joe blogs’ anywhere in the message

Spam handling

Imageway WebMail uses the surgemail user.cgi Friends and spam handling features. Manually correcting false positives and training messages as spam can be done using the following actions in Imageway WebMail or in an IMAP client:

SPAM Handling

Primary action

actioned in INBOX or other folder

actioned in Spam folder
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