Customer Support

All the services listed below are available to our customers. For other specific questions or services you might have, please contact us

We are dedicated to providing the best support services possible for our clients.

This portion of the site is dedicated to Imageway Digital Media customers who want to utilize all of our support services. Our goal is to make it as easy as possible for your business to create a fully functional website and utilize our support services to their fullest capacity. Instead of providing a complex administrator panel for all web and email site functions, we only provide the core administration functions a company should be worried about. All other advanced settings will be handled by our experienced support staff.

Below is a list of webpage programs that allow you to utilize the support services we provide that are critical to your business site operation:

Customer Support Areas

  • Click above for our webpage based billing and help system. First, you can log into this webpage to check invoices, and pay bills online. Second, you can manage your domain names you purchased through Imageway. Third, you can view our internal online help frequently asked questions (FAQ) database. Lastly, you can submit a help ticket if you require help with our services.

  • Click above for our webpage based MySQL database editor. You can use this page to manipulate any MySQL database that have been created for you. The username and password is setup when requested and the account level you purchased supports the usage of MySQL databases. To request a MySQL database be created for your account, contact us at one of the means available on our contact webpage.

  • Click above for our webpage based FTP file transfer client. You can use this page to send your web page files to our web hosting server. This program will encrypt the connection for advanced security. This page will require that you have JAVA installed on your computer. The FTP administrator account information is sent out when you purchased your account. If you don’t have the FTP administrator account, contact us at one of the means available on our contact Webpage.

  • Click above for our webpage based domain name availability checker. This application allows you to check if a domain name, such as www.domain.com, is available to purchase. If it is available, then you will have the option to order this domain name to be used with your webpage and e-mail setup. This application also provides an application wizard, which can help you in coming up with an available domain name.

  • Click above for our webpage based statistics area. You will be prompted to enter your user name and password. The username and password is setup when requested and the account level you purchased supports the usage of website statistics. Once you enter this section, you will see a detailed webpage that provides statistics of your website usage, and allows you to change criteria for your data (such as date range). This can be useful to see what parts of your site are visited the most, and by whom. To request a website statistics account be created, contact us at one of the means available on our contact webpage.

  • Message System

    This system can be accessed directly by going to “http://mail.yourdomain.com” (where “yourdomain.com” is your business domain name) in your web browser. First, users can log into this webpage to read and compose personal e-mail. Second, users can log into the self management section to change their personal password, forwarding, etc. Third, administrators can log into the domain management to create new accounts, modify passwords, forwarding rules, mailing lists, etc. Lastly, users can log in to change calendar events, and share files with others. The domain administrator account information is sent out when you purchased your account. If you don’t have the domain administrator account, contact us at one of the means available on our contact webpage.

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