Why Riverside California is a great technology area for your business

Thu 28 July 11 Comments are Closed

Since we are a company based and operating out of Riverside California, we like to highlight the awards and recognition Riverside has received as a technology based area.  This re-enforces why Riverside is a great place for your Mobile Office based business, and why we are proud to help serve the businesses and residents of Riverside California.

Awards and recognition Riverside has received:
  • 2018 —
    • Inc. – 50 Best Places in America for Starting a Business – Riverside, wedged between the ocean and the mountains, this unlikely SoCal town now has greater startup density than Silicon Valley which places it at No. 23 on the list.
    • 2011 —Smart 7
    • 2010 —
      • Digital Cities Survey Winner – The survey recognizes municipalities that successfully incorporate information technology into operations to better serve constituents and businesses. Recognized cities have continued to realize operational objectives despite financial challenges, strategically investing to maximize dollars and effectively conduct the business of government.
      • Intelligent Community Forum Smart21 Communities Award – Intelligent Communities are those which have –Smart 21 whether through crisis or foresight – come to understand the enormous challenges of the Broadband Economy,and have taken conscious steps to create an economy capable of prospering in it.  They are not necessarily big cities or famous technology hubs.  They are located in developing nations as well as industrialized ones, suburbs as well as cities, the hinterland as well as the coast.
      • Top City Government Website Award on Juggle.com –  These sites represent the best of city government websites, and have effectively employed a user-friendly government web portal. The functions on the site are intuitive and encourage visitors to learn more about the services offered by their city government. Each of these sites has gone the extra mile to create an attractive and useful web resource.
      • Center for Digital Government Best of Web – Finalist – The Digital Government Achievement Awards (DGAA)recognize outstanding agency and department Web sites and projects at the application and infrastructure level.
    • 2009 —
      • Intelligent Community Forum Smart21 Communities Award – Intelligent Communities are those which haveSmart 21 – whether through crisis or foresight – come to understand the enormous challenges of the Broadband Economy, and have taken conscious steps to create an economy capable of prospering in it.  They are not necessarily big cities or famous technology hubs.  They are located in developing nations as well as industrialized ones, suburbs as well as cities, the hinterland as well as the coast.
      • 2009 Digital Cities Survey – The survey recognizes municipalities that successfully incorporate information technology into operations to better serve constituents and businesses. Recognized cities h2009 Digital Cities Surveyave continued to realize operational objectives despite financial challenges, strategically investing to maximize dollars and effectively conduct the business of government.
      • Center for Digital Government Best of Web – The Digital Government Achievement Awards (DGAA)recognize outstanding agency and department Web sites and projects at the application and infrastructure level.Best of Web Award 2009
      • Municipal Information Systems Association of California Award for Excellence Information Technology  Practices
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Suggested free software

Tue 28 June 11 Comments are Closed

We have compiled a list of various software that we suggest might be beneficial for you and your business for day to day operations and to interact the most efficiently with our services.  We based our selection criteria on software reliability, features, and lastly the ability of the software to work on multiple operating systems. Most of the software listed is free when used for personal use. The list is as follows:

Libre Office – This is a productivity suite that includes a Word Processor, Spreadsheet, Presentation, Drawing, and Database. The Word Processor can be used to directly edit files that are stored in the files tab of our Mobile Office on-line application (requires Mobile Office transfer agent is enabled, and JAVA is installed on computer). Software is available for Windows, Mac, and Linux.

Opera – Web browser software that allows you to view web pages.  Opera in our own tests was one of the fastest and most reliable browsers. In addition it provides extra privacy features built in such as an Adblocker and VPN client. This software can be used to view your website, or any website on the Internet.  Software is available for Windows, Mac, and Linux.

FileZilla – FTP software that allows you to transfer files to and from various computer FTP servers. This software can be used to upload your webpage source code files (or other files) to your web storage area on our web hosting server systems. This software and our servers support encrypted Explicit or Implicit FTP over SSL for enhanced security of file transferring. Software is available for Windows, Mac, and Linux.

eM Client – E-mail software that allows you to manage your e-mail from various computer e-mail servers.  This software will allow you to receive and compose e-mail on our e-mail hosting server systems. In addition you can sync Contacts, Calendar/events, and Tasks to our Mobile Office on-line application. Software is available for Windows. If you using a Mac, then we suggest using the Mail, Calendar, and Contacts software included with Mac OS X.

Our various on-line tools to interface with our services are also available at: https://www.imageway.com/support

If you have any other issues or comments, don’t hesitate to contact customer support.

Thanks.
Imageway Staff
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How to change lost email passwords for accounts on Imageway

Thu 10 March 11 Comments are Closed

If you or a user forgets their password, the administrator can do the following to change any domain users email:

1> In a web browser goto: “https://mail.imageway.com

2> Click the “Domain Admin” button, and use “postmaster@YOURDOMAIN.COM” as the username, and put in the password that was sent to you in your welcome email.

3> Click the “Users” button.

4> Click the “Search accounts button”

5> Click on the account name you want to change the password for.

6> Where it says “password”, put in the new password.

7> Click the “Save User” button.

8> Make sure at the top you see “+OK”  to verify it was saved.

If you don’t see “+OK“, then fix the password based on the response at the top.  It might not allow a password if it is too short or easy to guess.

You can repeat the above steps for as many users as you wish.

If you have any other issues or comments, don’t hesitate to contact customer support.

Thanks.

Imageway Staff

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How to change email passwords for accounts on Imageway

Thu 10 March 11 Comments are Closed

If you are trying to change your email account password do the following:

1> In a web browser goto: “http://mail.imageway.com

2> Click the “Webmail” button, and use “EMAIL@YOURDOMAIN.COM” as the username, and put in your current password.

3> Click the “options” and then “Preferences” at the top right.

4> Click the “”Change password” button.

5> This will allow you to change your current password.

You can repeat the above steps for as many users as you wish.

If you have any other issues or comments, don’t hesitate to contact customer support.

Thanks.

Imageway Staff

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How to change email quota for accounts on Imageway

Wed 22 December 10 Comments are Closed

When your quota size limit is reached for your email account, or for your whole domain name, you will receive an email that says “WARNING! Mailbox at or near capacity”. If the quota is reached for an email account, you can adjust the size of the quota by doing the following:

In a web browser goto: “http://mail.imageway.com

Click the “Domain Admin” button, and use “postmaster@YOURDOMAIN.COM” as the username, and put in the password that was sent to you in your welcome email.

Click the “Users” button.

Click the “Search accounts button”

Click on the account name you want to change the quota for.

Where it says “Disk Quota”, use the dropdown to change the size. (example: 500mb).

Click the “Save User” button.

YOUR DONE!

The amount of quota space you have available for your whole domain is based on the account level you have purchased.  You put limits on each account so no one person takes up all the space for the domain as a whole. If you are using all the space for your whole domain and need to increase it, please contact support.

If you have any other issues or comments, don’t hesitate to contact customer support.

Thanks.
Imageway Staff
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How to setup email accounts on Imageway

Mon 29 November 10 Comments are Closed

Now that your email account is setup with Imageway, you are ready to create email account for your users. To accomplish this you do the following:

1) In a web browser goto: http://mail.imageway.com

2)When the webpage comes up click: “Domain Management” (click okay for any popups the browser gives you)

3) Login using:

username: postmaster@yourdomain.com
password: YOUR PASSWORD YOU SETUP

4) Once you are logged in click the “USERS” button.

5) You can create a new email account by entering a username and password.  All other information is optional. Once you have entered the required  information, click the “CREATE ACCOUNT” button.

Check to make sure at the top it says “User Saved” or “Added to database” and not some other error. An error you might recieve for example might be about your password not meeting the requirements.

You can follow the same process to create additional emails.  You can create up to the maximum emails allowed for the account you purchased.

Once you are done you can click the “LOGOUT” button to logout.

You are now ready to check and send your email (like you do with hotmail or yahoo).

1) In a web browser goto: “http://mail.yourdomain.com”

2) Click the “WEBMAIL” button. (click okay for any popups the browser might give you)

3) Enter your username (which is your full email address) and password you created in the previous process you completed.

4) Click the “LOGIN” button.

You are now in the web based email program.  Please take the time to familiarize yourself with the software.

If you have any issues or comments, don’t hesitate to contact customer support.

Thanks.
Imageway Staff
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How to deal with Junk Email on Imageway

Wed 11 August 10 Comments are Closed

In the past we have had several customers contacting us regarding not receiving emails or that they were getting too much junk mail (referred to as SPAM).  At first we felt the proper way to handle things was to disable the SPAM filtering and allow the customer to turn it on.  We found out very quickly, that SPAM was flooding customers email accounts.  It is a sad fact that a majority of email being sent around the Internet is in fact SPAM.  With both these pressing issues, we decided to enable the SPAM filtering by default for every email account.

The down side to this decision was that some legitimate email might be considered SPAM.  A good example of this is automated email sent from a web site you signed up for (since it is worded like SPAM), or email coming from Hotmail or Yahoo free email accounts.  The reason for the Hotmail and Yahoo free emails accounts getting blocked recently is because both those companies decided to put SPAM advertising at the bottom of all email going out from their free accounts (another reason not to use hotmail or yahoo as your business email).  What this does is fake the SPAM filtering into thinking the email is SPAM.

At Imageway we are always trying to find a better way to filter SPAM, and always adjusting our SPAM rating system.  Currently the Imageway email server does several checks to determine if the email is SPAM or NOT.  The system will automatically drop all email that contains a file attachment that has a Virus (to protect our customers).

The way the SPAM filtering works is that each bad attribute that is in an email, it will give a score.  At the end it will total this score up, and will decide what to do with your email based on how you have your settings.  We have a default set for all customers, which we consistently change.  If the email is above a certain score, it puts the email in the “SPAM” folder, and sends an email to the sender requesting that they verify themselves as a real person, and not a SPAMMER.  If they verify themselves as a real person, then email will be allowed from them.

So if you are getting emails that are blocked (or missing), then what can you do?  You will want to do the following:

1) Log in to your email account using WEBMAIL or IMAP (using 3rd party client).
2) One logged in click the “SPAM” folder. Check your “SPAM” folder.  You will see this folder both in webmail or if using IMAP via a third party client.  This folder contains mail that is considered SPAM. If you see email in this folder that is not SPAM then complete number 3.
3) Move that email message out of the “SPAM” folder to your INBOX folder. This will automatically add them to your friends list, and train our SPAM system what is not SPAM.

If you get junk mail (SPAM), in your INBOX, you should do the following:

1) Log in to your email account using WEBMAIL or IMAP (using 3rd party client).
2) Once logged in click the “Inbox” folder.
3) Click the email that is junk mail (SPAM).
4) Move this email to the “SPAM” folder.  If your using the webmail, you can also click the “Spam” button.  This will automatically remove them from your friends list if they are on it, and train our SPAM system what is SPAM.

Emails in the “SPAM” folder will be deleted after 10 days automatically by the email system to prevent the SPAM emails from using to much of your email account storage.

Thanks for reading and I hope this makes your email experience better.  If you have questions or comments, please contact us.

Thanks.

Imageway Staff

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How to change your MySQL database user password

Fri 23 July 10 Comments are Closed

The SQL statement you need to run on the MySQL database to change your personal database user password is:

SET PASSWORD = PASSWORD(‘biscuit’);

That will set the password for the current user your logged in as to “biscuit”. You can issue this SQL command by using a 3rd party MySQL client, or using our MySQL editor which is available at “https://www.imageway.com/support“.

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New Imageway Website

Wed 21 July 10 Comments are Closed

With all of the hustle and bustle of our day to day activities, we can rarely find the time to work on our own website. Our website was long over due for a make-over. Luckily, we found the time to update our site to the new millennium. It incorporates many cool features such as the use of extensive CSS and AJAX. We’ve also made it much easier to navigate the site. We plan on continuing the effort to update our new website on a consistent basis. We will provide updates about new features and also answer some of the commonly asked questions from our users. You can follow us on Facebook at “Imageway Multimedia”, or Twitter at “imagewayllc”.

Let us know what you think of our site!

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