We know Apple users are passionate about their devices as much as we are passionate about offering high quality email hosting services. Our Imageway staff members have been long time fans and users of Apple based software and hardware. Since we have always appreciated the diversity Apple brings to the computer world, we wanted to provide the best email hosting services to the Apple community of users. We feel we have achieved this over the 20+ years we have been in business by consistently improving our services to support Apple based software in every way possible. The areas where we feel we offer the best email experience to Apple users are in the following areas:
Many companies package their services as free or low cost and then take your personal information as payment. Apple has treated privacy as a fundamental human right, and made it one of their core values. Since we respect and agree with this sentiment, Imageway has always been a company that takes your privacy seriously. Since we own and manage our own hardware computer systems, none of your data is stored on or shared with any 3rd parties. Our hardware systems run in a secured data-center, and not on any of the cloud services such as Amazon AWS or Micorsoft Azure. There are no 3rd party advertisements of any sort on our services. We do not obtain or track any data except for what is required to offer our hosting services to you. We will only release data to a 3rd party as is required by law. Our computer servers are located within the local geographic area, and not spread all across the world in various jurisdictions. Lastly, by using advanced security methods, we assure your data is hardened against illegal spying attempts. We offer SSL encryption for all of our service communication protocols to ensure secure transmission from point-to-point. We also provide the ultimate email security by offering end-to-end email encryption without the use of plug-ins (works with all devices, and all email clients).
To provide the highest level of reliability we start out by using the same rock solid operating system core that MacOS uses, UNIX. Our systems use enterprise hardware that was built with redundancy in the areas of power supply, memory, CPU, and I/O. For our data storage we use RAID 10 and ZFS for the greatest storage reliability and perform backups of this data nightly. Our hardware systems are housed in our own data centers with redundant UPS and network connectivity. Lastly, we have multiple data centers geographically separated, with all the data storage being sync’d between them. For more information about our service reliability please click here.
On top of our UNIX OS based foundation we use the most optimized software on the market for our email services to provide optimal speed. Read access to the stored data uses a combination of RAM, SSD, and HDD tiers. The filesystem RAM storage is very efficient due to using ZFS ARC caching. The ARC functions by storing the most recently used (MRU), and most frequently used (MFU) data within RAM for the quickest access possible. When the RAM cache becomes full it goes to the SSD, and then eventually to the HHD. This combination of highly optimized software and I/O access provides the highest speed possible when it comes to accessing email that is stored on our servers.
All of our supported email protocols support SSL/TLS to provide encrypted communication channels between clients and servers. For example, if you send an email to Gmail, our system will create an encrypted IMAPS/POP3S connection to your email client, and then the email will be sent using SMTPS between our mail server and the Gmail server. Additionally we provide free SSL certificates to all our customer email domains we host.
For login security we support two factor authentication (2FA). This requires you to use either “Google Authenticator” or “Authy” on your iOS mobile device to generate the code required for login. Additionally, we support 2FA for IMAP, POP, and SMTP that works with any email client. If you find it a hassle to manage the 2FA code entry using the email client, you can also create application passwords which can be used for specific applications. For more information about 2FA support please click here.
Instances where you require the highest level email security, we provide end to end encrypted email support that works in any email client without the need of plugins. For more information about our end to end email encryption solution please click here.
We have gone to great lengths to support the main methods used for communication by the included clients in MacOS and iOS (Mac Mail, iCal, and Contacts). When it comes to email synchronization support in Mac Mail for MacOS and iOS, we support IMAP(S), POP3(S), and SMTP(S). Calendar synchronization with our systems uses CalDAV(S). Lastly, contact synchronization with our systems uses CardDAV(S). Since iOS doesn’t support IMAP IDLE to provide push based email, if you require push based email then we provide ActiveSync(S) support which will also sync calendar and contact data. The “(S)” designates the availability of the encrypted version of that protocol.
If you don’t like the Mac Mail, iCal, and Contact applications included with MacOS then we can offer an alternative solution. We have partnered with the company that we feel provides the best email client for MacOS called eM Client. Our customers are entitled to receive a free 1-year subscription license of eM Client when signing up for any of our email hosting packages. Additionally, Imageway will provide direct support for eM Client Users using our email hosting services to ensure the most optimal experience possible. For more information about eM Client as an alternative email client please click here.
Lastly, we value legacy support for software and devices that use our email hosting. Just because your device is old shouldn’t mean your the services for that device have to stop working for it. We have supported email protocols that date back to 1982, and plan on supporting these methods of client communication into the future. Some companies will depreciate client communication methods that make your device obsolete on any given day. Rest assured, here at Imageway we want to make sure our services continue to work on your devices, regardless of how old they become. For more information about our legacy device support please click here.
Junk Mail (Spam) prevention
We utilize all the best spam prevention methods to provide the most spam free experience possible. This is accomplished by using SPF, SURBL, RBL, DKIM/DomainKeys, Virus Scanning, and ASpam content based message scoring mechanism. When an email is recognized as SPAM, it goes into your SPAM folder which is accessible via IMAP in your email client. If you get junk email in your INBOX, then you just move it to the SPAM folder, and this will add the email sender to your block list and train the system. If you get legitimate email in your SPAM folder, then move it to your INBOX and this will add the email sender to your friends list and train the system.
When you contact our support you will be in touch with a high level tech support agent that is based locally. You will not have to go through multiple levels of support to get someone with a high level of technical knowledge to get your email hosting working. We provide phone and chat support during normal business hours, and 24/7 email support. We manage our own remote access system that allows our support staff to remotely pull up your MacOS or iOS device to help us provide the best support possible by actually visually seeing and interacting with your device.
We have tried to provide the lowest prices possible for the quality of services we provide. Instead of charging on a per email account basis like most high end email hosting services, we use a shared storage concept. You can create as many email accounts as you want, and they all share the same domain storage allotment. You can limit the storage usage on a per email account basis, and you can always purchase more storage if the total allocation for the whole domain is used. Since storage is the most costly thing for us to maintain and replicate, we found this as a better basis for our pricing.
You can see from all the above areas, we have went above and beyond just about any other hosting company has done to provide the ultimate email hosting experience for Apple users. Our email hosting services work with your own custom domains (firstname.lastname@example.org) and allows you to create as many email accounts you want to use the included shared storage. This goes beyond what Apple offers with their Custom Domain iCloud Mail Hosting, which is limited to five custom domains, with up to three personalized email addresses per domain. If you would like to learn more about the unique hosting features we offer, we invite you to check out the “FEATURES” header option at the top of our website to see our unique email specific features, or visit our our email hosting page.
We welcome you to become part of our family and experience our high quality email hosting services for yourself. If your new to email hosting, we can help you through the process of getting your own custom domain setup for your business or yourself. If you have an existing email solution in place and would like to move to us, we can help migrate all your existing email over to our systems without any downtime.
If you would like full information about our email hosting please click here. If you have additional questions or comments please contact us at one of the means available at: https://www.imageway.com/contact-us
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